1. Buying Products

What types of networking and IT hardware do you supply?

We supply a wide range of new and refurbished networking and IT hardware, including switches, routers, servers, storage units, transceivers, and accessories from leading brands like Cisco, Juniper, IBM, HP, and Fortinet.

Are your products new, refurbished or both?

Both. We stock brand-new equipment and fully tested, high-quality refurbished items that perform to manufacturer standards.

How can I check if a specific product is in stock?

Each product page shows real-time stock levels. If you can’t find what you need, contact us directly as we often source hard-to-find models through our supplier network.

What are the lead times for delivery within the UK?

Orders are usually dispatched within 1 working day. Delivery typically takes 1–3 working days depending on stock and location.

Do you ship internationally?

Yes. We deliver worldwide using trusted courier partners. Shipping costs and delivery times vary depending on destination. We are also licensed to ship crypto based hardware to clients in many countries around the world. Please note: With the necessary undertakings, we are licenced to ship crypto-based hardware to a variety of clients around the globe.

What warranties or guarantees apply to your products?

New products carry full manufacturer warranties. Refurbished equipment includes a 12-month Equipment HQ warranty as standard.

Can I request a custom configuration or build?

Yes. We can pre-configure servers, switches, and network solutions to your exact specifications before shipment.

How do I know if a product is compatible with my existing network?

Our team can help you check compatibility based on your setup and performance requirements. Just share your current model or setup details.

Are there any volume discounts for bulk orders?

Yes. We offer tiered pricing for bulk or repeat purchases. Contact our sales team for a custom quote.

How are refurbished products tested before sale?

All refurbished hardware is professionally cleaned, tested, and inspected to OEM standards, with components replaced if needed to ensure full reliability. We also respray and repaint our refurbished items so they look as close to new as possible, with a clean, professional finish.

2. Selling / Buyback of Equipment

What types of equipment do you buy?

We buy networking and IT hardware such as switches, routers, firewalls, servers, and storage equipment from most major brands.

Do you purchase outdated or end-of-life hardware?

Yes. Even if your equipment is no longer supported by the manufacturer, we may still offer a fair value or recycle it responsibly.

How do you determine the value of my used equipment?

Valuation is based on model, condition, age, and market demand. Send us a list of equipment for a free, no-obligation quote.

What is the process for arranging a collection?

Once we agree on a price, we’ll arrange safe packaging and courier collection directly from your site at a convenient time.

What happens to my data on sold equipment?

All devices undergo certified data erasure using recognised, industry standard data wiping software. Every unit is fully sanitised to ensure no recoverable information remains, including user files, system data and residual configuration settings. We follow strict protocols suitable for clients who handle sensitive or regulated information, and we can provide confirmation of data erasure where required.

Can I trade in my hardware as part of a purchase?

Yes. You can offset your old equipment against the cost of new or refurbished items from Equipment HQ.

Do you issue certifications for data destruction or recycling?

Yes. We provide documentation confirming secure data erasure and environmentally compliant recycling.

Are there any fees for the buyback or collection service?

No. Collection is free for qualifying equipment and locations within the UK.

What if my equipment has no resale value?

We can still collect and recycle it safely under WEEE regulations, preventing unnecessary landfill waste.

3. Services: Installation, Maintenance & Support

What installation services do you offer?

We handle full network installations, server setup, cabling, and configuration for small to enterprise-scale networks.

Do you provide on-site or remote maintenance?

Both. Our engineers can visit your site or provide remote diagnostics and support, depending on the issue.

Can you manage our full IT infrastructure?

Yes. We offer ongoing management for networks, servers, and storage systems, tailored to your business needs.

What is your turnaround time for repairs?

Most repairs are completed within 3–5 working days. Urgent cases can be prioritised on request.

Do you offer maintenance contracts?

Yes. We provide flexible service contracts for businesses needing regular support and guaranteed response times.

Are your engineers certified?

Yes. Our technicians hold vendor certifications from Cisco, HP, and other leading manufacturers.

How do you handle hardware failures outside warranty?

We offer paid repair and replacement options at competitive rates, with quick turnaround times.

Can you integrate new equipment with my existing setup?

Absolutely. We’ll ensure your new hardware is configured correctly to work seamlessly with your current infrastructure.

How do you schedule maintenance visits?

Visits are booked directly with our service team. We provide confirmation and full reports after each visit.

Can you help with network upgrades or migrations?

Yes. We plan and execute upgrades or migrations with minimal downtime and clear communication throughout.

4. Disposal & Recycling / ITAD

What does your recycling service cover?

We handle the full lifecycle of IT hardware from collection to data destruction, resale, or recycling.

How do you guarantee secure data destruction?

We use certified data wiping tools and can provide certificates of data destruction for every device processed.

What certifications do you provide?

All ITAD services comply with WEEE and GDPR requirements. Certificates of disposal and erasure are included.

Do you charge for recycling?

No, if the hardware has residual value. Otherwise, a small handling fee may apply for non-resaleable items.

Can you provide an audit of disposed assets?

Yes. We document all items received, processed, and recycled for your internal compliance records.

Are your processes environmentally compliant?

Yes. We operate under strict UK environmental and waste-handling regulations.

What happens to the collected hardware?

Reusable equipment is refurbished and resold. Non-reusable items are dismantled and recycled responsibly.

Can you collect equipment directly from our office or data centre?

Yes. We offer nationwide collection with secure, tracked transport.

Do you offer on-site data destruction?

Yes. For high-security needs, we can destroy or wipe drives on-site before transport.

5. Payment, Delivery & Returns

What payment methods do you accept?

We accept credit/debit cards, bank transfer, and company purchase orders (subject to approval).

Do you require payment up front?

Yes, unless you have a pre-approved business account with credit terms.

What are your delivery options?

We offer next-day, standard 2–3 day, and international delivery options through trusted couriers.

How are shipping costs calculated?

Shipping costs depend on weight, size, and delivery location, shown at checkout before payment.

What should I do if my order arrives damaged?

Contact us within 48 hours of delivery to discuss a replacement or refund.

What is your returns policy?

All products are covered by warranty, and refurbished hardware includes a return to base warranty if a fault develops. If you experience any issues, contact us and we will guide you through the warranty process.

Are there restocking fees?

Only for non-faulty items returned after 14 days or custom-configured equipment.

Do you provide tracking information?

Yes. You’ll receive tracking details once your order is dispatched.

Can I cancel or amend my order?

Yes, if the order hasn’t been dispatched. Contact us as soon as possible.

Do you charge VAT on international orders?

Orders shipped outside the UK may be exempt from VAT but may incur local import duties.

6. Accounts, Technical Advice & Custom Solutions

Do you offer technical consultations?

Yes. Our specialists can advise on equipment selection, network design, and performance optimisation.

How do I request a custom project quote?

Email your requirements or call our sales team and we’ll create a tailored quote within 24–48 hours.

Can you provide full solutions including hardware and installation?

Yes. We supply, install, and maintain complete network systems from start to finish.

Do you support legacy systems?

Yes. We supply compatible parts and maintenance for end-of-life and legacy hardware.

Can refurbished hardware be mixed with new components?

Yes. We ensure compatibility and performance across mixed environments to reduce costs.

What documentation do you provide for projects?

We supply detailed configuration reports, asset inventories, and maintenance records.

How do I start a consultation?

Use our contact form or call us directly. We’ll arrange a quick call to understand your needs and next steps.

7. General / Company Information

Where are you based?

Our headquarters are in Bishops Stortford but we serve customers nationwide and internationally.

How long have you been in business?

Equipment HQ has been supplying and supporting IT hardware for over a decade.

Who do you work with?

We serve businesses of all sizes, from small offices to enterprise data centres and IT resellers.

Do you offer emergency support?

Yes. We can provide same-day response for critical issues depending on location.

How do you handle sustainability?

We follow strict WEEE recycling standards and promote reuse wherever possible.

How can I get in touch quickly?

Call, email, or use our online contact form — our team typically replies within a few hours.